Vb99 FAQ — all your
Your answers, right here

No, vb99's policy allows each person to hold only one account. Multiple accounts are strictly prohibited and may result in all associated accounts being closed. Enjoy all features with just one account.

On the login page Click the "Forgot Password?" button. Enter your registered mobile number or email. An OTP will be sent — use it to set a new password. The whole process takes under 2 minutes.

KYC verification may be required for large withdrawals. Upload a photo of your National ID (NID) or passport from your profile settings. Verification is typically completed within 24 hours.

If your account has been temporarily suspended, email support@vb99.ws. You'll be informed of the reason, and once the required information is verified, your account will be reactivated promptly — most cases are resolved within 24 hours.

The minimum age to register on vb99 is 18. Minors are not permitted to open an account. We verify age to ensure responsible gaming. To learn more, Responsible Play page.

Yes, you can update your mobile number from Profile Settings after logging in. You'll need to verify via OTP sent to your old number. If you no longer have access to that number, please contact support.

Yes, you can request to close your account by emailing support@vb99.ws. Make sure to withdraw your balance before the account is deleted, as deleted accounts cannot be recovered.

vb99 supports the most popular payment methods in Bangladesh:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: Dutch-Bangla, BRAC, Islami Bank, and others
• Crypto: USDT (TRC20/ERC20), Bitcoin
• Card: Visa, Mastercard

The minimum deposit at vb99 is just ৳500 (five hundred taka). You can easily deposit this amount via bKash or Nagad. Minimum amounts may differ for crypto deposits.

Deposits via bKash, Nagad, and Rocket are generally 5–15 minutes will be credited to your account. Bank transfers may take 30 minutes to 2 hours. Crypto transactions typically take 10–30 minutes depending on the network.

Typically, after a withdrawal request is submitted, 1–24 hours for processing to complete. bKash and Nagad withdrawals often arrive in as little as 30 minutes. Verified accounts enjoy even faster withdrawals.

vb99 does not charge any withdrawal fees. However, the payment gateway (such as bKash or your bank) may apply their own transaction fees. Network fees may also apply for crypto withdrawals.

Daily withdrawal limits depend on your account tier and verification status. Standard accounts have a daily limit of ৳50,000, while verified VIP accounts enjoy a much higher limit. Contact support for more details.

If your funds haven't arrived after 30 minutes, email support@vb99.ws with your transaction ID and a screenshot, or reach out via live chat. Our team will verify and resolve the issue promptly.

No. For security reasons, vb99 only accepts payments from methods registered under your account name. Payments from third-party numbers or cards are not accepted and may result in account suspension.

New members get on their first deposit 100% Welcome Bonus credited to your account. So a ৳1,000 deposit gives you ৳2,000 to play with. To see the full bonus terms and conditions, Bonus Page here.

No, bonus funds cannot be withdrawn directly. To receive a bonus, specific Wagering requirement must be met. Typically, you'll need to wager 5x to 10x the bonus amount. Once the requirements are fulfilled, your winnings can be withdrawn.

vb99 offers weekly and monthly cashback promotions. If you end the week with a net loss, a fixed percentage of that loss (5%–15%) will be returned to you as cashback. Cashback is generally credited every Monday.

Yes! If a friend registers on vb99 using your referral link and makes their first deposit, you'll receive a referral bonus. A separate bonus is awarded for each successful referral. For more details, Bonus Page here.

There's an option to enter a bonus code during registration or at the time of your first deposit. You can also redeem codes from the "Bonus" section in your dashboard. If you don't have a code, default offers will be applied automatically.

Once you have a free bet, you'll see a "Use Free Bet" option on the betting slip. If your free bet wins, the stake amount is excluded and only the winnings are added to your real balance. Free bets are typically valid for 7 days.

VIP points are earned automatically through regular betting and deposits on vb99. As your points accumulate, you advance through Silver → Gold → Platinum → Diamond tiers. Higher tiers unlock exclusive bonuses, faster withdrawals, and a dedicated personal account manager.

vb99 offers betting on 30+ sports including cricket, football, tennis, badminton, kabaddi, and hockey. All major tournaments are covered, including the Bangladesh Premier League (BPL), IPL, and the World Cup. For more details, Sports Betting page.

Live betting means placing bets on matches as they happen, in real time. Go to the live betting section on vb99 to see ongoing matches and bet at current odds. Odds update every second, so quick decisions are key. Bet Page to get started.

The minimum bet amount at vb99 is just ৳10. The maximum limit varies by event and market type. Major international matches typically carry higher limits. Check the betting slip for the limit on a specific match.

An accumulator bet lets you combine multiple selections into a single bet. If all selections win, the odds are multiplied together for a potentially massive payout. For example, five selections each at odds of 2.0 give combined odds of 32.0. The higher the potential return, the higher the risk.

If a match is cancelled or abandoned, bets placed on that match are generally void the bet is voided and the full stake is refunded. In an accumulator, if one selection is void, it is removed and the remaining selections are settled as normal.

Yes! In addition to Sports Betting, vb99 also offers Live Casino, slots, table games (Baccarat, Roulette, Blackjack), fishing games, and much more. Games Page to view the full list of available games.

vb99's Betting Tips page features analysis and predictions for cricket, football, and more. Our expert team publishes daily updated tips tailored specifically for Bangladeshi bettors.

Yes, vb99 has a cash-out feature. If your bet is looking like a winner while a match is still in progress, you can lock in a guaranteed profit before the final result. This feature may not be available on all matches — look for the cash-out button on eligible bets.

Yes, vb99 offers virtual football, horse racing, and a range of other virtual sports. These are powered by computer simulation and available to play 24/7. Platform Page to learn more.

Yes, vb99 is an internationally licensed online betting platform. We use 256-bit SSL encryption to keep your personal information and transactions fully secure. Privacy Policy for full details.

Go to Profile Settings → Security → and enable "Two-Factor Authentication". You can use mobile OTP or Google Authenticator. Once 2FA is active, every login will require an additional verification step — keeping your account significantly more secure.

No, vb99 does not sell your personal information to third parties. Data is only used to the extent necessary for payment processing and legal compliance. For full details, Privacy Policyon it.

If you notice any unfamiliar transactions or logins on your account, change your password immediately and notify us at support@vb99.ws. Our security team will investigate and take swift action. You can also request a temporary account lock if needed.

Yes, vb99 is committed to responsible gaming. Deposit limits, betting limits, and self-exclusion options are all available. If you feel betting is becoming a problem, Responsible Play page for assistance.

The vb99 app is available for both Android and iOS devices. Download Page for the direct APK (Android) or App Store (iOS) link. The app is lightweight and fast — just a few megabytes.

To install the APK on Android Settings → Security → Unknown Sources must be enabled. You can turn it off again after installation. If the issue persists, delete the old APK and Download Page to download a fresh copy.

Start by clearing your browser's cache and cookies. If you're using a VPN, try disabling it. You can also try a different browser or device. If the issue persists, use the site's alternative domain or mirror link — the latest link is available via live chat.

Yes, live streaming is available for selected matches. You can watch for free if you have a balance in your account or have placed a bet on that match. A stable internet connection is recommended for the best streaming quality.

vb99 performs best on the latest versions of Chrome, Firefox, and Safari. It's best to avoid older browsers. On mobile, go directly to the App will give you a smoother experience.

After installing the vb99 app, enable notification permissions. You can then customize the types of notifications you receive from Profile Settings — including bonus offers, match reminders, transaction updates, and more.

Yes, vb99 is fully responsive and works seamlessly on desktops, laptops, tablets, and mobile devices. On a desktop, simply visit vb99.ws in your browser. Live betting and streaming are even more enjoyable on a larger screen.